Emotional intelligence (EQ) describes the ability to understand one’s own thoughts, feelings and beliefs. It also provides awareness of how your feelings influence your mind, which then influences your behaviour. A thought produces a feeling; a feeling produces an action.
Our emotions can and often do influence the way we behave professionally or react to situations both positively and negatively in the workplace.
Lorraine and Donna will help you become aware of your own thoughts and feelings and how you and others respond in times of conflict or stress. Relationship training, when adopted, will improve your ability to interact and communicate more effectively with others.